If you need assistance, you can reach out to us through our Contact page on the website, or email us at kdkudrat@gmail.com. We aim to respond to all inquiries within 24-48 hours.

Yes, we offer discounts on bulk purchases of our designs. Please contact us for more information about our wholesale pricing options.

Yes, we provide helpful resources such as video tutorials, blog posts, and guides for beginners. Check out our "Learning" section on the website for tips and tricks to help you get started with embroidery.

Absolutely! You can create an account on our website and save your favorite designs to your wish list. This allows you to easily access them in the future when you’re ready to make a purchase.

Our designs are compatible with most major embroidery machine brands, such as Brother, Bernina, Janome, and others. Please verify that your machine supports the file format you are purchasing.

Each product page includes the size of the design in both stitch count and dimensions. We also provide a preview image so you can see what the final design will look like. If you have specific size requirements, please contact us, and we can assist you further.

"Please note: Hat embroidery designs are created with high stitch density for structured surfaces. Using them on T-shirts or lightweight fabrics may result in puckering or damage. We are not responsible for any issues caused by improper use of embroidery designs on unsuitable fabrics."

Our embroidery designs are available in various file formats, including but not limited to: EMB, PXF, PES, DST, JEF, EXP, ART, HUS, VIP, VP3. If you need a specific file format not listed, please contact us, and we will try to accommodate your request.

Once you complete your purchase, you’ll receive a download link after checkout. You can access and download your design files from your account’s purchase history or the email confirmation.

Yes, we offer both personal and commercial licenses for most of our embroidery designs. Please check the product description for the licensing details before purchasing. Commercial licenses may require additional terms or fees, depending on the usage.

While you are allowed to use our designs for personal and commercial embroidery, redistribution or reselling the design files themselves is prohibited. You can sell embroidered items made with our designs, but the digital files must not be shared or resold.

Yes! We offer custom embroidery design services. Please contact us through our website with details about the design you need, and we’ll provide a quote and timeline for your project.

We offer a money-back guarantee if the design does not work with your machine or the provided file format. Please ensure that you are using the correct file format for your embroidery machine model. If you encounter any issues, contact us, and we'll do our best to resolve them.

Due to the digital nature of our products, we do not offer refunds or exchanges once the design files have been downloaded. However, if you experience issues with the files, please contact us, and we will work with you to resolve the issue.

To install the embroidery design, simply download the files and transfer them to your machine via USB, direct connection, or card reader, depending on your machine's compatibility. Please refer to your embroidery machine's manual for specific instructions.